Why are there so many AML/CFT forms to complete for me to make a claim?

An explanation of our AML/CFT requirements can be found on the AML/CFT info page.

I received my April 2020 update letter, what do I need to do now?

You do not need to do anything now.

The April 2020 update letter and these Frequently Asked Questions are to update you on the progress of the proposed policy restructure which Foundation Life (NZ) Limited (Foundation Life) is considering putting to its participating Whole of Life and Endowment policyholders.

We continue to experience delays in finalising the details of the proposed policy restructure, which would be an arrangement between Foundation Life and its Policyholders under Part 15 of the Companies Act 1993 (Scheme), predominantly due to the current low interest rate environment and uncertainty COVID-19 has caused.

When will I receive further information about the Scheme?

A further update on the proposed policy restructure will be included with your annual bonus certificate letter which is scheduled to be distributed from the 26th January 2021. It is still very much our intention that a proposal will be put to policyholders. Once the proposal is finalised policyholders will be sent a comprehensive information pack containing an Explanatory Statement, a Voting/Proxy form with instructions on how to vote, and details on the replacement insurer (amongst other things).  Policyholders will also receive estimates of what their replacement life cover (if available) and cash options could be if the Scheme is approved by policyholders and the process is approved by the High Court. 

Why is Foundation Life thinking about changing my participating Whole of Life and/or Endowment Policy?

Foundation Life has been closed to new business since 2000, and solely manages the existing policies that were sold in the past by Government Life and then Tower Life (N.Z.) Limited. As a result, the number of active policies Foundation Life manages decreases each year.

This causes diseconomies of scale that mean policyholders are likely to face higher policy administration costs in future. In addition, greater conservatism is required in the investment of the statutory fund to cover insurance business risks and interest rates have dropped significantly since the 1990s and even further over the past twelve months. These changes are affecting bonus levels.

Policyholders have also told us that they want more value and choice in relation to their life insurance policies.

As a result, we have been considering whether the benefits provided by your participating Whole of Life or Endowment policy could be delivered to you more effectively in a different way.

Why are my annual bonuses lower than they were in the early 2000s?

The changes discussed above, combined with the requirement for Foundation Life to invest conservatively to meet its obligations to pay guaranteed benefits to policyholders, have reduced the level of bonuses Foundation Life has been able to declare to policyholders. This is likely to continue in the future.

Which policyholders have you met with? Why wasn’t I among them?

We have met with a number of policyholders, and some financial advisers, to discuss policy options.  We have over 33,000 policyholders so, unfortunately, we have been unable to discuss our thinking with everyone. Following the distribution of our previous update letters we received a range of feedback, with almost 8,000 policyholder enquiries received.  You can provide us with feedback if you would like to do so. Our contact details can be found on the Contact Us page.

What would be the proposed options under the Scheme?

The current low interest rate environment has necessitated a review of the Scheme options.  The options expected to be offered to New Zealand resident policyholders to replace their existing policies if the Scheme is approved are:

  • Replacement Cover with a guaranteed amount of life cover that is ordinarily 3% (previously 5%) higher than your Current Policy’s Death Benefit (and in some cases more), and for which no further premiums need to be paid;
  • a cash payment that is at least the lower of your Current Policy’s Death Benefit and 103% (previously 110%) of your Current Policy’s Surrender Value; or
  • a combination of life cover and cash, with the emphasis on life cover or the emphasis on cash.

For those New Zealand resident policyholders who elect to receive replacement life insurance, Foundation Life will not pay any balance which is less than $250 in cash. Instead, Foundation Life will use the cash amount to buy more life cover from the replacement insurer for them.

I am living overseas, and my address is an overseas address, can I still receive all the proposed options under the Scheme?

If you are a policyholder with an overseas postal address on our records, you would receive a cash payment in replacement of your policy if the Scheme is approved. This is because the replacement life insurer can offer replacement life insurance only to New Zealand resident policyholders.

However, all overseas policyholders have options to access replacement life insurance if the Scheme is approved. One of the options is to transfer your policy to a person (or persons) residing in New Zealand. More information on these options and the actions overseas policyholders may take is available by visiting the Overseas Policyholder page or by contacting us.

I may be away when the information pack is sent; how can I make sure I don’t miss out on receiving the information pack?

If there is a chance you will be away when the information pack is sent, please contact us. We will add your details to our “Absent Policyholders” list. We will then send you an email when the information packs are due to be posted. You can arrange for someone to collect your information pack from your mailbox or contact us to arrange an alternative delivery method.  Due to COVID-19 it is acknowledged that travel will be very limited with the majority (if not all) of our policyholders remaining in New Zealand for the foreseeable future.

Why has the vote on the Scheme been further delayed?

While we were planning to send the information pack in 2020, we continue to experience delays in finalising the details of the Scheme to ensure it delivers the best results for policyholders, shareholders and related parties, predominately due to the low interest rate environment and the uncertainty COVID-19 has caused. Once we have confirmed the final details of the proposed policy restructure we will communicate these and the implementation timeline.

Are you able to tell me what my estimated values under the Scheme will be now?

It is a complex process to calculate each policyholders’ estimated values. We will not be able to tell individual policyholders their estimated values prior to the information pack being sent out. Policyholders will be provided with this information as part of their information pack.

How will the changes be authorised?

No change will occur to your participating Whole of Life or Endowment policy unless the Scheme is approved by the policyholders who vote, and the process approved by the High Court. Details of the required voting thresholds will be provided to you in your information pack. 

How will policyholders be able to vote on the Scheme?

You could attend the Scheme meeting in person to cast your vote. We will advise you of the location of the Scheme meeting in the information pack. If you are unable to attend the Scheme meeting, you would be able to cast your vote by post, online, by proxy (a proxy vote is where you appoint someone else to vote on your behalf) or via a person who holds a power of attorney for you. Your information pack will include all the information you need to vote on the Scheme.

What if I don’t agree with the proposed changes?

If you don’t agree with the proposed changes, you would be able to vote ‘no’ to the Scheme proposal once it is put to policyholders. If the Scheme is not approved by policyholders, it will not proceed, and there will be no change to your participating Whole of Life or Endowment policy. The result of the Scheme vote will be binding on all policyholders.  

Do I have to vote?

You do not have to vote on the Scheme. Detailed information about voting will be included in your information pack.  

Who is involved in the review?

Many parties have been, and continue to be, involved with the review including, Foundation Life’s Directors and Chief Executive Officer, Foundation Life’s Appointed Actuary (supported by a team of actuaries), an Independent Actuary and various financial advisers and policyholders.

Who is the Replacement Insurer?

Our contract prevents us from announcing who the replacement insurer would be at this stage. We can confirm that the proposed replacement insurer is very credible and has operated in New Zealand for many years. Details of the replacement insurer will be included in the information pack.

My policy is owned by a bank or another organisation, what do I need to do?

You will need to contact the bank or other organisation as soon as possible to arrange for the ownership of the policy to be transferred back to you. We have contacted the major banks, so they are aware of the transfer procedure that needs to be followed and to date we have completed over 1,000 transfers. If you have any difficulties with this, please contact us and we will advise you of the process and the contact details of a person at each bank who can help you. If you have the original policy document and the bank/organisation has already completed their section of the Memorandum of Transfer (on the back of the policy document), you can complete the Transferee section and send it in to us. We will then register the transfer and return the document to you. Please note that confirmation of identity requirements will also need to be satisfied before we can complete any policy transfer – please contact us for more information on this.

Can I still make a claim against my policy?

Yes, it’s business as usual currently. However, the COVID-19 pandemic may at times require us to change our work practices to ensure that we minimise the risk of transmission and comply with Government orders.  These changes may result in adjustments to the service levels we are able to provide.

We have altered our operating procedure to put on hold the ability to convert your policy from a Whole of Life to an Endowment policy and the making of policies ‘paid up’ (reducing the sum insured in exchange for no further premium payments being required) as these actions could change the policy value. Please note that if you are considering surrendering your Whole of Life or Endowment policy over the next few months, you might want to consider delaying this decision until the outcome of the proposed Scheme is known.

Is Foundation Life still able to meet all its financial obligations?

Despite the challenging environment resulting from the COVID-19 pandemic, Foundation Life is in a very strong financial position and able to meet all its obligations. All policies with us are secure and all approved claims will be paid out in accordance with our current policies and procedures. 

Do I still need to pay premiums?

Yes, you still need to pay any premiums due under your policy to Foundation Life. Any unpaid premium debt will affect your policy value. 

I have a loan against my policy. Will that affect the value of any replacement insurance or cash that I am offered under the proposed Scheme?

Yes, any outstanding loans, or premium arrears/debt, will be taken into account before your policy value is calculated.

You would not be required to repay any premium debt, policyholder loans or contingent debt to vote on the Scheme, or to receive your Scheme entitlements if the Scheme is approved. However, if you do not repay any amounts owing to Foundation Life, these amounts will be offset against the value of the Scheme option you elect, or default to receive, and reduce the amount you receive. Please contact us for more information on this point.

I have a loan that I agreed to pay back over a certain number of years. How can I change my loan contract to pay it back sooner?

Under the Scheme your existing Whole of Life or Endowment policy would be cancelled. Therefore, all loans would need to be repaid prior to, or at the time when, the new arrangements are implemented should the Scheme be approved by policyholders and the process approved by the High Court.

Foundation Life will accept repayments of outstanding loans at any time prior to the date to be advised in the information pack to be sent about the proposed policy restructure.  As discussed in response to the question above, if your loan is not repaid, it will be taken into account before your policy value is calculated.

Please contact us for more information on this point.

If I make a full lump sum payment towards my loan or premium arrears, will I receive my full policy value?

If you make a lump sum payment to repay the full outstanding amount/s, your policy value will reflect this.

In prior communications you have asked for my contact details, don’t you already have them?

For most policyholders we do hold their correct contact details.

However, for some policyholders we have out of date information. This could be because you have moved to a new house or updated your phone number or e-mail address and forgotten to tell us. We want to check that we have current contact details for our policyholders.

If your contact details change in the future, please let us know.

If I need/want financial advice who should I contact?

If you have a financial adviser, you should contact them in the first instance. 

If you do not have a financial adviser, you could go to the Finding an Adviser page on the Financial Markets Authority (FMA) website https://fma.govt.nz/investors/getting-financial-advice/finding-an-adviser/ where you can find searchable lists of financial advisers. Foundation Life is unable to offer you financial advice on the Scheme.